Posted: Jul 14, 2008 4:12 pm
You think that's bad, dig this:
To Everyone That Ordered Today,
To start off with, we are deeply sorry about how messed up everything got with the Jay Reatard pre-order. There were a number of frustrations and mess-ups along the way that made ordering this record insanely difficult. It initially got put up too early, and those that ordered it early ended up not being able to re-order during the regular time. The first orders were deleted, but their cancellation wasn't processed in time. Coupled with the slow server speed, a lot of people who signed in very early ended up empty handed.
To make up for this, and make it fair for all of the people that want to order the record we are going to re-start pre-order Tomorrow, 7/15 at 3PM ET. All orders from today are getting cancelled
. I know it's even more annoying to go through all of this again but we will work incredibly hard to ensure that there is more room on the server to accommodate traffic, and make sure that we don't have any more "FRAUD" notifications for people that already ordered.
Once again, we're going to do pre-order again Tomorrow, 7/15, at 3PM ET at matadorrecords.com/store
I'm very sorry about this and sincerely hope that we can regain your trust.
Website and Mailorder Manager
304 Hudson St., 7th Floor
New York, NY 10013