Posted: Dec 18, 2006 7:02 pm
I used to like to do it in person. Like at 5:00 on Thursday or Friday when it's real busy. Try it nice at first. Then, if they are giving you some jibba-jabba, raise your voice, and turn questions back at them like "so what you are saying is you are correct, and that I am wrong, so obviously you are stating that I am a liar? Is that what you are saying?" Then ask for a supervisor. If that doesn't do it, and they say they "are the manager", then ask "Ok then, who is in charge of you? Who hands you your paycheck? That is the person I want to talk to." Usually they want to retain a nice, clean image in front of all those people, and they will buckle. Always look them in the eyes, too. And make sure you know how long you have been a member there, so you can toss out the ol' "I can;t believe you treat loyal customers who have been coming here for ___ years like this..."