Posted: Oct 2, 2006 4:23 pm
the begining of the saga...
I go to the Uhaul facilty a 1/2 mile from my house(Union and Danny Thomas) to pick up a truck I reserved.
they tell me "YOUR TRUCK" (I havent rented it yet, how is it MY truck") had its battery stolen from it last night. I say "Well, put a new battery in it" "we cant do that" WTF!!!!???#1
"give me another truck"
"those trucks are for our other customers"WTF??!!?#2
"we sent your reservation to another Uhaul facility..the one on N. WATKINS(about 12 miles away)"
I tell them "you charge by the mile, this is going to cost me about $30 extra"
"sorry, this is NOT OUR PROBLEM" WTF!!!???#3
I call the other Uhaul facility..."we have no reservation for you"WTF!!??#4
but we have a truck that came in to be repaired and it is finished, do you want this one?" i say "If it is road worthy and functional, I will take it"
I go up there and rent the truck.
AS I PULL OUT OF THE DRIVEWAY OF THE UHAUL FACILTY IT BREAKS DOWN ABOUT 200 YARDS DOWN THE ROAD.
naturally, I walk back to the Uhaul facility and tell them this. They say "SORRY, THIS IS NOT OUR PROBLEM(WTF!!!???!) YOU HAVE TO CALL ROADSIDE ASSITANCE"
I ask, since I just was given an obviously poorly repaired truck, how come you cant give me another truck"
SORRY, THOSE TRUCKS ARE FOR OUR OTHER CUSTOMERS(I AM GETTING SICK OF THIS FUCKING PHRASE) also a "mechanic" has to determine if the truck is repairable, if it is you have to wait until thie truck is repaired, if it isnt repairable, the mechanic makes the decision to give you antoher truck.
the mechanic is there and he wont even look me in the eye. But, he can only be "dispatched" by roadside assitance. I am in the fucking twilight zone, "THE TRUCK IS NOT OUR PROBLEM??!!?!?"
So, following their stupid protocol, I call roadside assitance and the lady on the other end (who I have to add, can barely speak english-not that there is anything wrong with that per se, but in this situation/job I believe it is imperative that the person be able to this)asks me where the truck is. I tell her "southbound on N.Watikins, 200 yards from the Uhaul facility"
"Sir, I need a more SPECIFIC location so the mechanic can find you"
I tell her, I cannot give her a MORE SPECIFIC location, in fact the "Mechanic" can see the truck from the parking lot"
Sir, I need a more specific location.
this goes back and forth about a dozen times to the point where i start yelling.
I am in the fucking Twilight Zone. A more specific location? this is fucking insane.
Also, the lady asks me 3 TIMES if the truck was loaded. I am being a smart ass and tell her "I dont live at the Uhaul facility, did you not listen to me when I said I only had the truck about 2 MINUTES before it broke down???"
Then I am told it will be about 4 to 6 hours before the Uhaul mechanic(who is sitting down behind the register jawing on a cell phone) can come look at the truck!!!!!" WTF#3873
I am wits end, I am enraged beyond belief. since I have paid for the Damage waiver, I am thinking about walking across the street to the liquor store and buying some everclear and fire-bombing this truck. I reconsider.
Finally after making the employees nervous with my enraged 6'5" 250 lb self, they FINALLY(the truck broke down 2 hours ago) fucking let me out of the contract and let me leave with no charges on my card. The truck is finally not MY RESPONSIBILTY, even though I only had the truck for about 2 minutes.
This was the most insane situation I have ever been in in all my life.
I go to Penske where I get a truck that only has 1500 miles on it, a powered liftgate(a godsend) and in which the cab looks like the cockpit of a 747. This thing was pimp.
Motherfuck a Uhaul.